Dejavoo Z11 Manual⁚ A Comprehensive Guide
This manual provides a complete guide to using the Dejavoo Z11 payment terminal. Learn about setup, transaction processing (chip, swipe, manual entry), EMV transactions, advanced features, troubleshooting, daily operations, restaurant mode, maintenance, and contacting support. Master your Dejavoo Z11 today!
Getting Started with Your Dejavoo Z11
Unboxing your Dejavoo Z11 reveals a sleek, modern payment terminal designed for ease of use and efficiency. Before powering on, ensure you have all components⁚ the terminal itself, the power supply, and any necessary cabling (phone line or Ethernet). Carefully inspect the device for any signs of damage during shipping. Refer to the included quick start guide for a visual overview of the terminal’s buttons and touchscreen interface. Familiarize yourself with the placement of the card reader, power button, and any additional ports. Once you have confirmed everything is in order, plug in the power supply and turn on the device. The initial startup process might take a few moments. A welcome screen and possibly a setup wizard will guide you through initial configurations, such as network connection and selecting your preferred language. Should you encounter any issues during this initial startup, consult the troubleshooting section of this manual or contact Dejavoo support for assistance. Remember to keep your Z11’s user manual readily accessible for future reference.
Setting Up Your Dejavoo Z11⁚ Initial Configuration and Setup Guide
The Dejavoo Z11’s initial setup is designed to be intuitive and straightforward. After powering on the terminal, you’ll be guided through a series of on-screen prompts. First, you’ll need to connect the Z11 to your network. This usually involves selecting your Wi-Fi network and entering the password. Alternatively, you might use an Ethernet connection for a more stable network link. The setup wizard will then guide you through configuring your merchant account details, including your merchant ID and any other relevant credentials provided by your payment processor. This information is crucial for processing transactions. Ensure that all data entered is accurate to prevent any processing errors. You’ll have the option to personalize settings like the display language and the selection of preferred transaction types to be easily accessible. The terminal may require a software update during the initial setup. Allow sufficient time for this to complete. Once the setup is complete, the terminal will reboot, and you’ll be ready to start processing transactions. If problems occur during the setup, check the troubleshooting section. Contact Dejavoo support if you require further assistance. Test a few sample transactions to ensure everything is functioning correctly before processing real transactions.
Understanding the Dejavoo Z11 Interface⁚ Navigating the Touchscreen
The Dejavoo Z11 boasts a user-friendly touchscreen interface designed for ease of navigation. The home screen presents a clear layout of commonly used functions, such as credit, debit, and other transaction types, often displayed as intuitive icons. These icons typically lead directly to the respective transaction screens. The screen’s responsiveness ensures smooth transitions between menus and options. Navigating through the menus involves simple touch commands, making the process quick and efficient. The main menu provides access to additional settings and features. You can customize the home screen to prioritize frequently used functions, enhancing workflow efficiency. The screen displays transaction details clearly, including the amount, payment type, and any additional information relevant to the transaction. A clear and concise on-screen keyboard facilitates data entry when required. The screen also provides visual cues and prompts during various processes to guide you through each step. Remember to familiarize yourself with the different icons and their functions for optimal use of the Dejavoo Z11. The screen’s brightness and other display settings are usually adjustable to suit your environment.
Processing Credit and Debit Card Transactions⁚ Chip, Swipe, and Manual Entry
The Dejavoo Z11 supports various methods for processing credit and debit card transactions, offering flexibility and convenience. For enhanced security, it accepts EMV chip cards. Simply insert the chip card into the designated slot, following the on-screen prompts. The terminal will securely read the card information. Alternatively, for magnetic stripe cards, swipe the card through the reader. Ensure you swipe in the correct direction as indicated on the terminal. The system will automatically detect the card type and initiate the transaction process. In cases where a card cannot be read electronically, manual entry of card details is possible. This option requires careful entry of all necessary information, including the card number, expiration date, and CVV code, precisely as they appear on the card. Double-check the entered data before proceeding to avoid errors. After entering the transaction amount, the system guides you through the remaining steps. The terminal displays the transaction details on the screen for verification before finalization. Regardless of the chosen method, the Dejavoo Z11 ensures secure processing of every transaction. Remember to always follow the on-screen instructions carefully for each payment type;
Using the Dejavoo Z11 for EMV Transactions⁚ Secure Chip Card Processing
The Dejavoo Z11 is equipped for secure EMV chip card processing, enhancing the security of your transactions. To process an EMV transaction, begin by selecting the credit or debit option on the touchscreen. Then, insert the chip card into the integrated EMV reader, ensuring it is firmly seated. The terminal will automatically begin reading the card’s data. During this process, the screen will display a progress indicator. Once the card data has been successfully read, the terminal will display the transaction amount for verification. Confirm the amount by pressing the designated button on the screen or keypad. The terminal will then process the transaction securely, following the established EMV protocols. This process helps protect against fraudulent activities by encrypting the card data during the transaction. The secure nature of EMV chip card processing minimizes the risk of data breaches. The Dejavoo Z11’s EMV capabilities ensure compliance with industry standards, providing a safe and reliable payment experience for both merchants and customers. Upon successful completion, a receipt will be printed, detailing the transaction information. If any issues occur during the process, consult the troubleshooting section of this manual or contact Dejavoo support.
Advanced Features of the Dejavoo Z11⁚ Exploring Additional Functionality
Beyond basic transaction processing, the Dejavoo Z11 offers several advanced features to streamline your operations. The Favorites Menu provides quick access to frequently used functions, saving time and simplifying workflows. A prominent “Call Me” button allows for immediate contact with Dejavoo support, ensuring prompt assistance when needed. The system supports various reporting options, offering detailed transaction summaries and sales data for analysis. This allows businesses to effectively track their sales performance and identify trends. Furthermore, the Dejavoo Z11 is designed for adaptability, accommodating diverse business needs. Its intuitive interface makes navigation simple, even for users with limited technical experience. Regular software updates ensure the terminal remains current with the latest security protocols and features. The Dejavoo Z11’s robust design ensures reliable performance, minimizing downtime and maximizing operational efficiency. These advanced features enhance the overall user experience, providing a comprehensive and efficient payment solution for various business types. Explore these features to fully leverage the capabilities of your Dejavoo Z11 and optimize your payment processing.
Troubleshooting Common Issues⁚ Resolving Problems with Your Dejavoo Z11
This section addresses common Dejavoo Z11 issues and provides solutions. If the terminal fails to power on, check the power supply and connection. A frozen screen may require a power cycle⁚ press and hold the power key until the terminal reboots. Connection problems may arise from faulty network cables or internet outages; verify these connections and your internet service. If a transaction fails, ensure the card is inserted or swiped correctly, and check for network connectivity. For declined transactions, confirm sufficient funds and correct card information. Inconsistent readings from chip cards might indicate a dirty card reader; carefully clean the reader with a soft cloth. If you encounter error messages, note the code and refer to the Dejavoo Z11 troubleshooting guide or contact support. Remember to regularly check for software updates to address known bugs and optimize performance. For further assistance, utilize the Dejavoo support resources, including the online help desk and contact information. Proactive maintenance, including regular cleaning, can prevent many common issues. By following these steps, you can quickly resolve most problems and maintain efficient operation of your Dejavoo Z11.
Daily Operations and Batch Settlement⁚ Closing Out Your Day
Efficiently closing your day on the Dejavoo Z11 involves a straightforward batch settlement process. Before beginning, ensure all transactions are complete and accurately recorded. The terminal offers options for both manual and automatic settlement. For manual settlement, navigate to the designated section on your touchscreen and initiate the process. You’ll review the transaction summary, which includes totals for various payment types. Verify the accuracy of this summary before confirming. Once confirmed, the batch will be settled, and a settlement report will be generated. This report provides a detailed record of all transactions processed during the day. Automatic settlement, if enabled, will automatically process the batch at a predetermined time. Consult your configuration settings to review or adjust the automatic settlement schedule. After settlement, you can access and download the settlement report for your records. This report is crucial for reconciliation and accounting purposes. Remember to securely store this report. Regularly review your settlement procedures to ensure smooth daily operations and accurate financial reporting. Contact Dejavoo support if you encounter any difficulties during the settlement process.
Dejavoo Z11’s Restaurant Mode⁚ Specific Functionality for Food Service Businesses
The Dejavoo Z11 offers a specialized Restaurant Mode, optimizing its functionality for the unique needs of food service establishments. This mode streamlines order processing and payment handling, improving efficiency and customer service. Key features include simplified order entry, allowing for quick input of item details and quantities. The system may offer pre-programmed menu items for faster processing. Restaurant Mode often integrates seamlessly with point-of-sale (POS) systems, centralizing order management and payment processing. This integration eliminates the need for manual data entry between the POS and payment terminal, minimizing errors and saving time. Split-tender options allow customers to pay using a combination of payment methods, such as credit cards and cash, which is common in restaurant settings. Tip adjustments can be easily made, ensuring accurate gratuity calculations. The system may provide options for adding modifiers to menu items, like specifying drink sizes or adding sides. Customizable reporting options provide detailed sales data, broken down by payment type, menu item, or other relevant metrics. These reports are valuable tools for inventory management, menu planning, and overall business analysis. Restaurant Mode’s intuitive interface simplifies training for staff, facilitating quick adoption and efficient daily operations. The Dejavoo Z11’s Restaurant Mode is designed to improve operational efficiency and customer experience in the food service industry.
Maintaining Your Dejavoo Z11⁚ Care and Maintenance Tips
Regular maintenance ensures optimal performance and longevity of your Dejavoo Z11. Keep the terminal’s touchscreen clean using a soft, lint-free cloth and a gentle screen cleaner. Avoid harsh chemicals or abrasive materials that could scratch the surface. The card reader should be inspected periodically for debris or obstructions. Gently remove any dust or particles using compressed air or a soft brush. Avoid forcing cards into the reader, as this could damage the mechanism. Regularly check the power cord and connections to ensure they are secure and undamaged. If you notice any loose wires or frayed cables, replace them immediately. Keep the terminal in a stable, level position, avoiding extreme temperatures or direct sunlight, which could affect its functionality and lifespan. Back up your data regularly to prevent data loss in case of malfunction or unexpected issues. Familiarize yourself with the troubleshooting section of this manual to address minor problems before they escalate. Perform routine software updates as recommended by Dejavoo to benefit from bug fixes and improved performance. If you encounter persistent issues, contact Dejavoo support for assistance. Proper maintenance not only extends the lifespan of your Dejavoo Z11 but also ensures accurate and reliable transactions. By following these simple steps, you can maintain the optimal performance of your terminal and avoid potential operational disruptions.
Contacting Dejavoo Support⁚ Resources and Assistance
Dejavoo offers multiple avenues for obtaining support and resolving issues with your Z11 terminal. Their website, dejavoosystems.com, provides a comprehensive knowledge base with FAQs, troubleshooting guides, and software updates. You can access helpful articles and video tutorials to address common problems independently. For direct assistance, Dejavoo provides a dedicated support phone line, 877-358-6797 (option 2), where you can speak with a knowledgeable representative. Their support team is available during business hours to guide you through any technical difficulties or answer your questions. Alternatively, you can reach out to Dejavoo via email at support@dejavoosystems.com. When contacting support, be sure to provide your terminal’s serial number, a clear description of the issue, and any relevant error messages. This will enable the support team to quickly identify and resolve the problem. Dejavoo also offers various online resources, including forums and community groups, where you can connect with other users and find solutions to common challenges. Remember to check their website regularly for updates to their support resources and any announcements regarding new features or system maintenance. Proactive engagement with Dejavoo’s support channels can help you maximize your terminal’s functionality and minimize downtime.